Policy and Procedure

 

Policy and Procedure

 Big Dog Walkers provides loving at home pet care while owners are away. Whether you go on vacation, a business trip, need a midday visit to walk, feed or cuddle, or medicate your pet; We will be there when you can’t be.

 

Reservations: It is best to plan a couple of weeks in advance in order to obtain services on the dates you desire. An in-home interview is required, prior to reservations, for all new clients. While we can tentatively pencil in your dates we must meet you and your pets and access your needs before we make a commitment to providing your pets’ care. During this initial meeting we will also review and complete forms and sign agreements. Please have client and pet profiles completed for this initial visit.

 

Keys: Big Dog Walkers will obtain your house key during the initial visit, when service is scheduled and agreements are signed. We prefer two sets of Keys since there our two of us who render services. Keys will be returned within 7 days of the end of your service, in person or by certified mail. It is recommended your key remain in our file for convenience in future use of our service and to enable telephone reservations.

 

Reservation confirmation:  Always directly confirm your reservation with Big Dog Walkers. This ensures that we won’t miss your message and your pets care will continue uninterrupted.

 

Extended Absence: In the event you have to be away longer than planned it is mandatory that we hear from you! We will only accept extensions of service by direct confirmation. Your pets’ well-being depends on our communication!

 

Cancellations: Cancellations may be made up to 3 days in advance of your scheduled service. Any deposit will be credited to your account. If canceling less than 3 days prior to the first day of your scheduled service period, a fee of 20% of the total service fee is applied.

 

Holidays: Holiday seasons are hectic for everyone – make your reservations early! There is an additional fee of $10 charged on these holidays – New Years Eve, New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

 

“Comfort Calls”: You may call Big Dog Walkers between 9 a.m. and 9 p.m. daily to check on your pet during your absence. Since We are often out of the office, please leave a message and your call will be returned promptly.

 

“Honey, I’m Home” calls: Please remember to call when you have returned home safely!  Otherwise, I will need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill at the regular rate. Please call at ANY hour and leave a voice message that you have returned.

Other Stuff

Visitors: Please notify Big Dog Walkers if others (maids, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that our services have been engaged. The police will be called on all intruders or suspicious acts without exception.

Big Dog Walkers, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons that shall enter your residence for any purpose while we are caring for your pets. Initials _________

 

Emergencies: Everyone has them! Feel free to call if an unexpected need arises; while we will make every attempt to accommodate your needs, availability on short notice is dependent on our current schedule. Big Dog Walkers has to stand by/part-time employees, in the area if we can’t fulfill your emergency pet care needs we will try to help

We will carry a copy of YOUR emergency contact form with my daily log (your name + contact’s name and phone number) in the event We have an unexpected accident or illness.  Please be sure this information is current and that the designated contact has access to your home to ensure your pets care continues uninterrupted.

Unsecured pets:  Big Dog Walkers will not be responsible for free-roaming or outdoor pets in the event of illness, injury, loss or death.  It is strongly advised that all pets have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.

It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet may sustain or property damage the pet may cause while in its own home/property.

 

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